At SpinMaya Casino have structured these Player Account Terms to provide complete clarity regarding our Belgian community https://spinmaya.win/wettelijke-info-en-affiliates/. Functioning under our established licensing structure, we describe each fundamental aspect of your interaction with our platform. From registration requirements through to account closure, these terms regulate how we protect your deposits, verify your identity, and preserve a secure gaming environment. We recommend you to review each section diligently before accepting our conditions.
1. Account Registration and Qualification Requirements
We solely permit registrations from persons who are at least 21 years old and present within Belgian territory at the time of account creation. You need to supply your full legal name, a valid Belgian national register number, and a current residential address that matches your official domicile. We do not permit corporate entities, trusts, or third-party representatives to open accounts on behalf of another person under any circumstances.
Our system automatically verifies your submitted details against the Belgian population database during the onboarding flow. If we find any discrepancy between the information you provide and official records, we will halt the registration immediately. You are only allowed to have one active player account at SpinMaya Casino. We permanently block duplicate accounts and hold the right to void all associated wagers and withdrawals.
We also request you to confirm that you are not a politically exposed person, nor subject to any financial sanctions imposed by Belgian or European Union authorities. By completing registration, you warrant that all funds you deposit originate from legitimate sources and that you are not acting on behalf of an undisclosed beneficial owner. We treat these eligibility checks with importance to uphold our anti-money laundering obligations.
8. Affiliate Program Adherence and Belgian Ad Regulations
Our affiliate partners operate under a strict code of conduct that aligns with Belgian gambling advertising regulations. We demand every affiliate to present our licensing information and a clear responsible gaming message in all promotional materials targeting Belgian audiences. Affiliates are expressly forbidden from presenting gambling as a solution to financial problems, a assured income source, or an activity appropriate for minors.
We track affiliate traffic sources constantly through automated link tracking and routine manual audits. If we detect an affiliate sending Belgian users through misleading creatives, unverified bonus claims, or spam campaigns, we terminate the partnership right away and hold back all outstanding commissions. We notify serious violations to the Belgian Gaming Commission when they involve deceptive practices that could harm consumers.
Affiliates receive commission based on a revenue share model calculated on the net gaming revenue produced by referred players who fulfill our minimum activity threshold. We do not offer cost-per-acquisition deals for Belgian traffic, as we believe hybrid models promote quality over quantity. Commission payments are released monthly to verified business accounts and are subject to standard invoicing and tax documentation requirements under Belgian law.
3. Deposit Methods and Capital Protection
We approve deposits only through payment tools registered in your individual name. Accessible methods for Belgian users comprise Bancontact, SEPA instant transfers, and certain Belgian-issued debit cards. We do not accept credit cards, cryptocurrency, or third-party e-wallets that do not correspond with your verified identity. Every deposit is bound by a minimum single transaction amount of €10 and a maximum of €2,500 per calendar day.
Your deposited funds are kept in segregated client accounts at a Belgian-licensed credit organization. This separation secures that your money is never employed for our operational expenses or treated as corporate assets. In the unlikely event of our insolvency, your segregated balance stays legally protected and recoverable through the standard depositor guarantee scheme pertinent to Belgian consumers.
We impose no internal processing fees on deposits. However, your own bank or payment provider may levy fees for instant transfers or currency conversion if your account is expressed in a currency other than euros. We display a clear outline of the amount we receive before you verify each transaction. You are accountable for ensuring sufficient funds are present to avoid rejected deposit penalties.
5. Zabezpečení účtu and Povinnosti uživatelů
You carry full liability for maintaining the secrecy of your login credentials and the security of the device you employ to enter our platform. We strongly recommend enabling two-factor authentication through an authenticator application rather than SMS, as this delivers stronger protection against SIM-swapping attacks. We do not ask you to share your password via email, phone, or live chat under any pretext.
If you suspect unauthorised entry to your account, you need to inform our security team immediately through the emergency contact form on our website. We will freeze your account within minutes of getting a authenticated report. Any transactions executed before the freeze becomes active remain your liability, so prompt reporting is essential. We record every login attempt with IP address, device fingerprint, and timestamp for forensic review.
We also ask you to log out manually after each session if you are using a communal computer. Our system by default terminates idle sessions after 15 minutes of inactivity, but this should not substitute for your own vigilance. We keep the right to reset your password and require a full re-verification if we detect login attempts from geographically suspicious locations or suspicious VPN exit nodes.
Two. Identity Confirmation and KYC Protocols
Ahead of handling any withdrawal request above €500, we necessitate successful conclusion of our Know Your Customer protocol. You are required to provide a high-resolution scan of the front and back of your Belgian eID card, or a valid passport combined with a recent utility bill showing your current address. We do not accept mobile phone bills, hospital invoices, or handwritten documents as proof of residence.
Our compliance team assesses each submission manually within 48 business hours. If your documents are unclear, cropped, or contain mismatched data, we will prompt a re-upload through your account dashboard. We might likewise request you to complete a short video verification call via our secure partner platform. This step confirms that you are the genuine holder of the identification document and that you are acting willingly.
We keep all verification materials in encrypted, access-restricted servers located within the European Economic Area. Your biometric data is not disclosed with third parties for marketing purposes. We hold exclusively your KYC file for the duration of your account activity plus five years after closure, as mandated by Belgian gambling record-keeping regulations. You can ask for a copy of your stored documents at any time.
6. Responsible Gaming Controls
We offer a complete suite of responsible gaming tools that you can configure straight from your account settings. You may define daily, weekly, or monthly deposit restrictions that cannot be raised without a 24-hour cooldown period. We also feature loss limits, session time reminders, and a reality-check pop-up that presents your net position and elapsed playing time every 60 minutes by default.
If you decide to enable a self-exclusion duration, we will promptly close your account and halt all marketing communications for the timeframe you specify, which extends from six months to an indefinite period. During self-exclusion, you may not create new accounts or circumvent the block using different personal details. Our system cross-checks new registrations against the Belgian national self-exclusion register EPIS to enforce your decision.
We also provide straight links to professional support organizations, including the Belgian gambling helpline and specialized addiction counselling services. Our customer support agents undergo mandatory training on recognising problematic gambling indicators and are instructed to step in proactively if they spot rapid deposit escalation or chasing behaviour. We regard player wellbeing a core operational focus, not a peripheral obligation.
4. Payout Rules and Handling Timelines
We manage withdrawal requests directly to the identical payment method used for your most recent deposit, covering the deposited amount. Any extra winnings over that threshold can be routed to your validated Belgian IBAN via SEPA transfer. This closed-loop policy blocks money laundering and secures that funds consistently return to a traceable source directly linked to your identity.
Our normal withdrawal processing cycle takes three working days when you submit you submit the request. During this interval, our compliance engine runs automated checks on your session activity and wagering behaviour. We may impose a temporary freeze if we find irregular betting activity or if your KYC status demands renewal. You can cancel a pending withdrawal at any time ahead of it attains the approved stage.
We set a minimum single withdrawal amount of €20 and a maximum of €10,000 per operation. For amounts above €5,000, we require an additional manual examination by our senior payments officer, which may prolong the timeline by up to 48 hours. We seldom charge withdrawal fees, but intermediary banks may deduct correspondent charges that are outside our control. We notify about any delay transparently via your registered email.
7. Bonus Terms and Betting Requirements
Any promotional offer we extend to your account is controlled by specific terms that you must approve separately before the bonus becomes available. We show the wagering requirement multiplier, applicable game contributions, and maximum bet restriction explicitly in the bonus activation panel. You hold the right to refuse any promotion without prejudice to your ability to carry on playing with your real money balance.
Wagering requirements must be met within 30 days of bonus activation save when a different period is specifically stated in the offer terms. We routinely forfeit any leftover bonus funds and associated winnings if the deadline expires without completion. You may not withdraw your real money deposit while an active bonus is attached to your balance unless you choose to forfeit the bonus and its earned winnings first.
Assorted game categories count at different rates toward wagering completion. Slots typically contribute 100%, while table games and live dealer products may apply between 10% and 20% depending on their theoretical return-to-player percentage. We ban bonus abuse strategies such as low-risk roulette hedging, opposite betting, or delayed bonus activation to exploit market movements. Accounts identified for bonus abuse face lasting promotional exclusion.
9. Closure of Account, Temporary Suspension, and Conflict Resolution
You are able to ask for voluntary closure of your account whenever you wish through your profile settings or via contacting our support team by written request. We deal with account closure requests within 48 hours, as long as no withdrawals are pending or unresolved disputes exist on your account. When the account is closed, we give back your available balance to the payment method you registered and remove permanently all non-essential personal data following the expiry of the statutory retention period.
We retain the right to suspend or terminate your account if we detect a serious breach of these terms, for example provision of false information, starting a chargeback, or collusion with other participants. Under such circumstances, we will give an explanation in writing citing the specific clause breached and the supporting evidence that supports our decision. We may withhold funds pending investigation by the applicable financial intelligence body if there are indicators of money laundering.
If you contest any ruling we issue regarding your account, you can escalate the issue using our internal complaint handling procedure, which guarantees a meaningful response within 10 working days. If our response is not satisfactory, you keep the right to submit the dispute to the Belgian Gaming Commission or to pursue alternative dispute resolution through the recognised mediation body designated by our licence. We take part in all processes acting in good faith.